#AmazonEcho Fun: Avenger's #InfinityWar Trivia Game #AlexaSkills

Marvel Studios: Avengers Tweet (Screenshot)

Do you have an Amazon Alexa-enabled device? Or at least have an Alexa-enabled Amazon app on your smartphone/s? Alexa is so darn ubiquitous, which was rather Amazon's point in order to gain access to more consumer data, that I'm betting you do. I mean, I have an Amazon Echo (1st Gen), an Amazon Fire Tablet (originally called Kindle Fire, 3rd Gen) and various Alexa-enabled apps installed on several smartphones --- and this is all without actually trying --- merely because I've been an Amazon customer for better than a decade and I also happen to be a natural born geek.

So do you use your Alexa-enabled whatever to play games? There are some fun Alexa Skills out there. (There are quite a few useful ones, also.) I noticed a tweet from Marvel Studios this morning about a new Avenger's Infinity War Trivia Game (Alexa Skill). I haven't played it yet, but it might be fun. I like Marvel. I read the comics, watch the movies and play the games (each at varying levels).

ASIDE: Apparently, today is also Thor's (Chris Hemsworth's) birthday as I saw a tweet to this effect while scrolling through my feed this morning. I do enjoy his portrayal of the character in the Marvel movies (MCU). I've always had a soft spot for Thor, as a both a Viking and a Mythology devotee (since childhood). Happy Birthday to him!

Have you found any must-have Alexa Skills? Di mi, cara. Do Tell.

Well, the pup is stomping her paw ready to go out for second walk. Adieu!

#EchoLook: It's #Amazon #Alexa #AI #HandsFree #Camera + #StyleAssistant #NewProducts #SmartDevices #Selfies

Got an email from Amazon yesterday introducing the new Echo Look, which is billed as a "Hands-Free Camera and Style Assistant" or in other words, a glorified automatic selfie camera. You can take full-length photos and short videos with the Echo Look. (It has Alexa built-in, so it's voice controlled.) It also has "built-in LED lighting, a depth-sensing camera and computer vision-based background blur" along with a companion app that allows you to check out your photos and build personal lookbooks.

Amazon Echo Look

The listed price is $199.99, free shipping included. This product can be purchased "by invitation only." You can request an invitation to purchase the Echo Look on its product page. (If selected, you will receive an email with an invitation to purchase.) So of course, I requested my invite immediately. Immediately, I tell you.

ROFLMAO!

NOTE: There is nothing wrong with taking pictures of yourself --- if that's what you want to do. There is also absolutely nothing wrong with an AI controlled camera. In fact, I can think of myriad uses for this thing that would NOT involve selfies in any way, shape or form. It's merely that for all the data Amazon supposedly collects on its customers, looks like somebody would have recognized that a person who HATES having her picture taken is likely NOT the market demographic for this product (as it's billed). But Big Data is only as good as its mining... And don't get me started on the marketing gimmick of something only being available to PURCHASE "by invitation." I could rant about this for days... Days!

Nosirree! I Will Not Shop @GooglePlay Not Tomorrow Not Today #PoorCustomerService #Error #Help

In December, I experienced an error with a movie rental on the Google Play service. The movie would not download. I would click [Download] and get a message saying that it was downloading but nothing would actually download. The error was specific to this rental as titles I had rented or purchased both before and after have downloaded without issue.

I tried periodically over a period of weeks to download the title, hoping it was a network "clog" that would clear itself. But as the 30-day window to begin watching the movie rental dwindled with no success in obtaining the download, I contacted Google Play support, which in itself was a convoluted ordeal of a process. (As is the case with many companies nowadays, there is no Customer Service email publicized. One has to ask for a callback or queue for a chat to get help. Ridiculous! I do not have time to sit & wait for support to pickup. There is a reason why email still rules the business day and has not become obsolete despite the myriad promises of many a workflow app: Timeshifting.)

I got in the chat queue and was eventually connected to a CS agent. (I won't say "a human" because it could have been a bot for all I know.) I explained the situation and asked for the download to be "reset" for my device so that it would stop hanging. The agent responded that he could not do this, cancelled the movie rental order and refunded the money (without asking, if I wanted a refund). I responded by saying that a refund wouldn't do me any good, because I had rented the movie under a promotion to "Rent Any Movie for $0.99." Putting $0.99 back into my account would not allow me to rent the movie again --- and ostensibly clear the hang by getting a fresh download --- unless I was also "refunded" the discount movie rental promo code. (It also happens that the $0.99 for the movie rental was paid with a promotional "cash" balance in my account.)

Obviously, the simple solution would have been to give me a "replacement movie rental" instead of automatically generating an order refund, as this would have been the equivalent value of what I received in the order (i.e., I originally rented a movie, refunding the net cost of the order did not give me a movie rental). The CS agent said he understood and would check on getting me another discount rental code. As getting this far in the support process had already taken more than an hour, I was out of time and needed to leave for a meeting. I stated as much and asked the CS agent if he could followup via email. He said he would.

I ended the chat and waited, and waited. I went about my business. I happened to be doing something else in my account when I noticed my Google Play balance was $0.00. I thought, "Where'd the 99-cents I was supposed to be refunded go? And, wait a minute, that support agent never did email me..." So on yesterday, over a month after the first chat, I contacted Google Play support AGAIN --- trying to find out why I did not have $0.99 balance in my account (the refunded amount) and why I never received any followup or discount movie rental code. Again, I had to first wait in the chat queue to be connected to someone. (Some AI chatbot?) I explained the earlier situation and was told in response that the refund had expired (the same say it was issued) because it was a promotional balance. The chatbot pointed to a nice generic "promotional balance offer terms" link. The gaul!

First, I did not ask for a refund and was awaiting the resolution on "getting a replacement movie rental that worked" which had yet to arrive.

Second, if you refund a customer's money and said refund has numerous conditions like a SAME DAY EXPIRATION, it might be HELPFUL to point this out to the customer at the time, especially if the customer is also waiting on a followup from you before he can proceed with a new order. (This omission of terms and the unresolved "bad download" issue were both completely ignored by the agent in the second chat.)

Third, if a customer contacts you with an issue where you've already dropped the ball, a repeated flagrant foul will not gain you a loyal customer.

The (second) agent could only repeat ad nauseum that the refund had expired and point to the "offer terms" link. As I stated (several times), I was not told any such terms by the first agent at the time I was given the refund and I was expecting a followup email from him in order to know how to proceed with getting a fix for the original hung download, so telling me this NOW over a month later was not helpful. The agent finally said "it was outside of her abilities." So I asked for a supervisor. The response was that a supervisor would EMAIL me. I laughed, and not with good humor.

I stated she would have to excuse me if at this point I didn't exactly profess faith in Google Play support. I asked for the supervisor's info and was merely given a name --- heaven forbid, you can't contact him directly! I ended the chat without optimism. I was not disappointed. His response was abysmal.

The email I received merely repeated the same details covered in the unhelpful overlong chat, namely that the refund had expired on THE SAME DAY ISSUED because it was a promotional balance. The supervisor did also tell me (unhelpfully) that I could always check any promotional balance expiration dates in my account under "Payments." Good one. As I was not originally informed that the refund was conditional, why on earth would I have checked for an expiration date? As I was awaiting a followup email (that never arrived) for the original issue (that had yet to be resolved), your blatantly ignoring the actual problem and harping on a "refund" that only existed on my account for less than 24 hours is NOT winning me over. I responded that the information being given NOW would have been helpful, if given at the time the first agent processed a refund without asking. I await the supervisor's response. I am not holding my breath.

Needless to say, this is a perfect example of a customer service FAIL. The original problem was never resolved. (I never got a movie rental download.) I was not contacted with further details as promised. When I am finally able to CONTACT YOU to find out what is going on, you do not apologize, you do not correct the original problem, you instead respond with further incompetence.

And Google Play wonders why I have yet to "add a payment method" to complete my profile. (I keep getting prompts to do so.) There is a reason why I only use promotional credits and gift cards for (most) online services like this, and the "customer service" example above is exemplar of it. Do you honestly think I'd trust the village idiot with my credit card? Sorry, Google Play. Nosirree! I will not shop at Google Play (not with "real" money, anyway) not tomorrow, not today. (Thank you, Dr. Seuss.)

This is what poor customer service begets you. I still haven't seen Sully. The movie was the hung rental download. This entire experience left such a bad taste in my mouth, that I haven't bothered to rent Sully, again, either on Google Play or elsewhere. It has been associated in my mind, unfortunately and unfairly, with a bad experience. I may never see it. Google Play support sucks. There, I said it. (Sadly, this type of "service" seems to be the norm nowadays, especially online.)

I have not received a satisfactory resolution to my case.

Mundane Yet Mesmerizing: The First Wave of the #Robot Revolution #AI #Automation #Robotics #ProductDevelopment

While reading the Sunday paper [AJC 29/01/17], I noticed two articles on robotics being used to automate common tasks. The first concerned a European company called Starship Technologies that is developing rolling robots about the size of a large cooler to make parcel deliveries. (A pilot program is launching in the US and Europe.) The second was an overview of some retail friendly automation ideas on display at the National Retail Federation's Big Show, including a discussion of Softbank Robotics, an Asian conglomerate, that plans to integrate its Pepper humanoid robot into the retail environment with the hope of automating many common customer service inquiries. Taken together, the articles provide a snapshot of where mainstream uses of robots will first occur, namely in automating tasks that tend to be mundane and repetitive --- jobs often thought of as mundane and/or menial.

Getting a delivery is a fairly routine occurrence in many quarters. (For a time, shipping company UPS dubbed itself merely "Brown" --- the distinctive color of its employee uniforms --- because its drivers are so ubiquitous everyone understood the reference.) But getting a delivery made by a robot will wow many onlookers. Of course, as the technology develops robots will take on more complex tasks in our everyday life and we will become more accustomed to their presence. It remains to be seen whether one day we will be taken over by so-called smart robots powered by their own thoughts as predicted in many a sci-fi script (and some academic hypothesis). Are we developing our own robot overlords? I think not.

In spite of the dire warnings sounded by a few prominent scientists and engineers, I would like to think that human ingenuity will always outweigh programmed intelligence. This does not mean that AI robots won't accumulate more "knowledge" than the average human or that an AI program cannot outstrip a human in a specific, even complex arena (as has been demonstrated with chess). I simply believe that the totality of human engineering (our complex body systems and our still evolving brain organ) is more intricate than anything which humans can engineer. The robots will have to prove me wrong. (The possibility that things may go horribly wrong should not prevent our developing AI robots, but it should impart circumspection into said development.) Humans are the most fantastic machines in existence, but certainly man-made robots are cool.

On a personal level, I plan to use automation to an advantage in my home (and my business). I want to employ robots for many tasks from mowing the lawn to vacuuming the floors. The use of robots and/or artificial intelligence systems will allow me to manage the homestead without needing a lot of manpower. Home automation will allow for the creation of a one man run estate. I am fascinated by the promise of AI and what it could mean for reclaiming individual independence. I already use a Smart Assistant (Amazon's Alexa platform) and Smart Appliances. I do not fear the future, as a techie early adopter, I embrace it. And if need be, I will be one of the first to rally against Skynet ...should that day arrive.

No Need to Reinvent the Wheel #AlexaDev #AlexaSkills

Of course, now that I have an Amazon Echo (and the Alexa app on my Fire Tablet), I can't go two seconds without coming across an Alexa Skill. People send them to me, often unsolicited.

Alexa Can Learn: Skills are add-on code snippets that allow Alexa to do new things. Amazon opened the Alexa platform to third-party developers, so there have been a lot of skills created. As with any newly emerging tech, people play around with it. Some skills are mundane, some silly, and others are dead useful. Browse the Alexa app to see what's available. No need to reinvent the wheel. If you need Alexa to do a specific thing/s, chances are someone else might have needed that same ability and there may be a skill for it already in existence. Users can rate Alexa Skills that have been accepted to the platform, so check ratings to find out what others think. Be aware that using a third-party service could mean that Amazon will share your basic user data with said third-party. ALWAYS read privacy policies and terms of use and be aware to which conditions you're agreeing. No commercial entity is entirely altruistic despite catchy mottoes like "Don't Be Evil", so YOU must be the safeguard of your own data. Weigh the trade-offs and limit sharing, when necessary. (This includes what you share with Amazon.com.) Turn off the mic. It's hysterical that the idea of "Always On" is used as a selling point. 1984, much?

The other day I received an eNewsletter from some Purina brand that offered an Alexa Skill to determine "What dog breed is right for you?" My girl (a Rhodesian Ridgeback mix and former stray who rules the roost) looked at me and cocked her head to say, "As if." Guess we're not getting a puppy for Christmas!

Between skills and IFTTT triggers, Alexa will be able to help me run my household quite efficiently once I've configured everything to my liking. I'm still playing around with the litany of things I'll be able to do with Alexa, testing this and that and having a loads of fun in the process. Oh, the Places We'll Go....

My #HomeAutomation Intranet Hub #AmazonEcho + @IFTTT

Recently, I registered for an IFTTT account [ifttt.com/amazon_alexa] for my new Amazon Echo. I plan to use my Amazon Echo mainly as a SmartRemote to control household appliances, etc. This is the aspect of having an automated personal assistant that excites me.

Amazon Echo > Google Home

Who cares if Google Home supposedly has better search capabilities? I know how to conduct searches, I don't need to ask Alexa for random factoids. I enjoy researching things and don't like to be spoon fed data. But to each his own. For my current needs, Amazon Echo > Google Home. Amazon's two-year head start means Alexa is integrated into so many more products, Google needs to play catch up.

#HomeAutomation Intranet Brain FTW! #AmazonEcho #Prize

I spent time over the last several months looking at home automation options. I determined that I wanted to automate security, locks, lights, blinds, thermostat, media center and any SmartKitchen appliances --- at the very least. Based on the current market of smart assistants (AI engines), I also determined that Amazon's Alexa platform is compatible with and in many cases integrated into most of these consumer product categories. Thus, I thought it worthwhile to acquire an Amazon Echo. (I planned to use it as the hub around which to build my home automation intranet.)

In addition to being DIY crafty (a natural born engineer), I'm also $ thrifty (a natural born economist), and as a result, LOVE contests and smart shopping deals. My motto could be: Why spend money on something if you can get it for free or very, very cheap? I knew with the holiday season upon us chances to win various "hot ticket gifts" would abound. I spent a few minutes on Twitter searching for contests featuring either an Amazon Echo or Echo Dot. I probably entered 10 or so, most only requiring a tweet.

Obviously, random drawing contests are hit or miss. Depends on the number of entries received, the cycle of the moon, the crow of the cock, etc., etc., but as the saying goes "you can't win, if you don't enter". I'll throw my name into the proverbial hat, if entering is simple (a fill out a form, send a tweet sort of thing). I don't jump through any hoops for merely the chance to win.

However, I prefer contests of skill. Because I'm damn good at skill based contests. It's the nature of the beast. If the entry requires some talent (essays, equations, design sketches, etc.), I like my chances. I wasn't the star student in EVERY academic subject in secondary school, for nothing. I'm like "Bring it"! So I also entered a contest that asked me to tell a story built around a set theme for a chance to win an Amazon Echo. And what do you think happened?

My Prize

Roughly within a week of deciding I needed an Amazon Echo, I'd won one, told the contest organizers which color I wanted (blackety black black black) and accepted delivery of my prize. It came direct delivery from Amazon.com in a beautiful gift bag with a lovely card attached.

My niece, the one who calls me "the luckiest aunt on the planet" could only laugh when I told her about my new toy and ask me for the umpteenth time to pick some lotto numbers. I keep trying to get her to understand that my "luck" doesn't work like that. But yeah, I am laughing.

Having acquired a Brain, I can begin sewing together the Body Politic of my home automation network. Why do I feel like Doctor Frankenstein... wait a minute, did the label on that jar the brain came out of read "Abby Normal"? Oh, that's merely Amazon attempting to give Alexa a sense of humor. I got jokes, folks.