07 January 2017

New #Football #Batman #BarGlassware! #SYWR #Deals #StorePickup #Guarantee #Kmart #BadCustomerService

After Christmas, being that I was on holiday, I played a few games, entered a contest or two, and caught up on the telly. (I am the epitome of a time-shifting viewer, with the exception of news and sports, I seldom watch anything at the time it first airs.) One of the fun things I like to do in my spare time is to enter Shop Your Way Rewards Instant Win Sweepstakes, because these contests give one a chance to win random amounts of rewards points. Catching a Doorbusters period on a specific sweeps is even sweeter because points are earned merely for entering.

I can usually earn several bucks worth of rewards points per week just by fooling around. Add to this any surprise points I'm awarded and any relevant coupons I load to my account, and I can easily end up with a free $5-$10 worth of points available to use on a near weekly basis when time permits. Combine all this with free shipping on items $10+ as a perk of an ever-renewing Shop Your Way Max trial or free store pickup for items under $10, and it becomes very obvious that I get a LOT of free merchandise from Sears and Kmart. (And I'm not the only one, if the various freebie and deal sites are in any measure accurate.)

It's no wonder Sears Holding Corp (SHC) has been flirting with bankruptcy for years, it gives away far too much money value! Don't get me wrong, I love free stuff as much as the next guy and I've surfed the freerider wave along with all the other deal hunters. But you'd have to be obtuse to not recognize that giving away multiple times the amount you take in is not a sound business practice. I'd crudely estimate that I've gotten at least one free $5-$10 item (and often greater value ones depending on sales and promotions) from Sears and/or Kmart every other week for the last two to three years without even trying too hard. (Think of the deal hounds that actually work at it.)

Just a guess, but based upon my own personal experiences, SHC probably gives away at least $15 for every $1 it earns. You can't sustain that sort of loss and expect to be a profitable business. But I'm not a company executive, I'm a consumer who likes deals. So while I shake my head, it's not my fault if the company is being run by idiots. The fact that SHC also outsources most of its customer service operations to a call center that seems perpetually staffed with incompetent fools further complicates matters. When your hallmark is atrociously bad customer service, eventually your (presumed) customer base starts rooting for your demise.
Libbey Football Tumbler, 4-pc set
DC Comics Batman Tumbler, 2-pc set
Meanwhile the fire sale is quite fantastic! My latest SYWR scores are some nifty themed glassware sets, a 4-pc Libbey Football Tumbler ($7.99 on sale) and a 2-pc DC Comics Batman Tumbler ($11.39 on sale). I got the football set totally free (excepting the time and gas required for store pickup) using $7.99 worth of points. Then because the local Kmart store pickup was an abysmal nightmare --- as always --- and Sears/Kmart have a guarantee that you'll get your order in 5 minutes or less, most of those points were refunded, by which time I'd earned some additional points, and so was able to order the more expensive DC Comics set for free, too. And as this second set cost >$10, it was also shipped to me for free.

Both sets will make fun additions to my home bar. I've previously mentioned that my "basement entertainment complex" is being developed around a carnival/fair/circus theme, so novelty glassware is just the ticket! Besides, it's a family bar room, so there'll be as many EANABs available as there will be alcoholic beverages, perhaps more depending on the event. Watching the upcoming Super Bowl is gonna rock while sipping soda or beer out of the football tumblers. And Mardi Gras? POW! BLAM! Batman!

1 comment:

  1. Of course, it was recently announced that SHC is closing more Sears & Kmart stores and selling off the Craftsman tools and gear brand to Stanley Black & Decker. (As I'm a member of the Craftsman Club, I received an email detailing the upcoming changes.) Expect more changes, cuts and closings, if the sole investor propping up SHC has any hopes of salvaging the vestiges of this once behemoth company.